Customer Service Representative

Headquartered in Atlanta, Georgia and founded in 1993, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA-approved repair stations, 27 locations worldwide, 1,100+ employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines. PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO®) business model.

Job Purpose

The Customer Service Representative will provide exceptional customer support to both internal and external clients by leveraging an in-depth understanding of PAG’s products and services. This role requires strong collaboration with the Customer Service Manager and the Production team to ensure efficient communication and smooth operations.

Job Duties and Responsibilities

• Communicate with customers regularly (weekly/daily) for updates on in-progress jobs via phone or email.
• Resolve customer inquiries related to jobs and quotes promptly.
• Manage customer quote approvals, re-quoting as necessary, ensuring client satisfaction.
• Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.
• Ensure quotes are processed efficiently and within defined timeframes.

Essential Job Functions

• Collaborate effectively with other departments and individuals within the organization.
• Demonstrate strong computer skills, including proficiency in ERP systems (Quantum/Component Control) and Microsoft Office.
• Ability to read, write, and follow verbal instructions in English, with basic math skills.
• Build and maintain lasting relationships with customers, ensuring repeat business.
• Exhibit excellent interpersonal, written, and verbal communication skills.
• Possess knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes.

Working Conditions

• Physical Demands: Requires sitting or standing for extended periods, frequent walking, bending, and reaching. Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds. Repetitive hand movement, eye-hand coordination, and manual dexterity required. Corrected vision and hearing to normal range necessary.

Work Location: Prime Turbines, Carrollton (Dallas), Texas.

Education/Training

• High school diploma required; a college degree in a business-related field is preferred.

Experience

• A minimum of 3 years of related experience in customer service, sales, or a related field, preferably in the aviation industry.

We offer competitive pay and a wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days’ employment. Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions.

Qualified candidates with strong drive, work ethic and commitment to quality are invited to apply at www.precisionaviationgroup.com. 

EOE/Vets/Disabled