Customer Support Manager

Headquartered in Atlanta, Georgia and founded in 1993, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA-approved repair stations, 27 locations worldwide, 1,100+ employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines. PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO®) business model.

JOB PURPOSE 

The Customer Support Manager is responsible to the Sr. Manager of Product Support for the overall coordination, functional management, and leadership of PAG’s Long Beach facility Customer Support activities. Manage the Customer Support organization in order to meet the objectives of the company’s overall business plans and strategies.

JOB DUTIES AND RESPONSIBILITIES

Essential Job Functions:

· Assisting in the establishment of both annual and monthly repair sales objectives in coordination with the Company’s business plan 

· Assist in preparation of Annual Forecasts and Budget 

· Assist in bidding contracts and final contact negotiations 

· Assisting in developing an annual Sales Plan and providing monthly sales updates, revisions, and modifications to the Plan 

· Coordinate the specific objectives of the Sales Plan with the Customer Support Team 

· Coordinate with PAG Senior Management to establish both market and target customer strategies for the Company 

· Manage all Customer Support personnel 

· Defines and manages the monthly and annual sales objectives for all of the Customer Support personnel 

· Identify, recruit, and hire Customer Support Personnel 

WORKING CONDITIONS 

Physical Demands: It requires sitting or standing for extended periods of time, frequent walking, bending, and reaching to shoulder level, occasional squatting, lifting, carrying, pushing, or pulling weight up to 20 pounds, repetitive hand movement, eye-hand coordination, and manual dexterity, and corrected vision and hearing to normal range.

Work Location: 3333 East Spring Street Long Beach, CA 90806

Potential Hazards: Exposure to materials identified on Material Safety Data Sheets.

Education/Training: 

· Minimum 10-15 years related experience and/or training; or equivalent combination of education and experience 

· Minimum of 5 years of sales management experience 

· Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software. 

We offer competitive pay and a wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days’ employment. Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions. 

Qualified candidates with strong drive, work ethic and commitment to quality are invited to apply at www.precisionaviationgroup.com  using the Careers tab at the bottom of the page. 

EOE/Vets/Disabled