Manager, Airport Services

Company Description

McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.

Our Values
Safety, Mutual Respect, Service, Accountability, Integrity, Pride

Salary Range

The full salary range for this position is $77,968 to $106,917 annually.  Please note, we generally don't make offers above midpoint.  

Benefits

• Free stand-by travel privileges for you and eligible family members…explore the world on us!
• Exclusive travel discounts on hotels, car rentals, & cruises
• Comprehensive health benefits program, including medical, dental, & vision insurance
• 401(k) with company match
• Life insurance
• Quarterly bonus plan
• Education assistance
• Holiday pay
• Paid time off

Job Description

The Manager, Airport Services is responsible for ensuring a safe, efficient, and smooth bussing operation.  While using discretion and independent judgment, this role holds oversight, guidance, and support to the Airport Services team, stepping in to provide hands-on help when needed to exceed customer expectations.  In partnership with vendors, customers and operational safety teams, this role uses data to ensure McGee meets its customer KPIs and leads best-in-class operational outcomes in a thriving safety culture environment. 

Key Responsibilities

• Foster and maintain an environment and culture where the safety of our team members and customers is of paramount importance.
• Lead a team of supervisors, and agents, including team member coaching, mentoring, and supporting individual development.
• Proactively monitor, assess, and report on Busing team performance as needed and drive ongoing improvement.
• Manage costs and labor hours within established budget constraints.
• Investigate and report delays, irregularities, safety and compliance concerns, share lessons learned, and develop solutions for future prevention.
• Serve as primary liaison between McGee and participating Seattle-Tacoma Airport Consortium members.
• Respond to, investigate and resolve customer complaints regarding bus service.
• Prepare necessary improvement plans, plan and execute initiatives, and coordinate efficient monthly/quarterly team member work schedules.
• Ensure tools and equipment are available and in working condition for team members to perform job functions effectively and that robustly maintained systems are in place to track equipment.
• Supervise and fulfill all administrative duties inherent to this position in a timely manner to include scheduling, training, discipline and team member performance development.
• Ensure compliance with company policies and all regulations of federal, state and local airport authorities.
• Conduct audits and observations to ensure compliance with company and customer policy and expectations.
• Foster an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Integrity, Mutual Respect, Accountability and Pride. 
• Perform additional duties as required for success of the business.

Qualifications

Required:

• Three (3) years of hands-on leadership experience, including experience leading large groups of team members in a fast-paced, service-focused environment.
• Three (3) years of relevant experience with proven operations skills in one of the following areas: busing or airline ground operations.
• Proven ability to lead and successfully communicate with a diverse workgroup and other internal departments.
• Excellent communication and interpersonal skills.
• Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly and candidly.
• Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting required by specific work assignment.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to work with and maintain confidential information.
• Flexibility to work varied shifts, weekends, holidays. 
• High school diploma or equivalent.
• Must be at least 18 years of age. 
• Must be authorized to work in the U.S. 

Preferred:

• Previous experience working with an airline consortium.

Additional Information

Airport SIDA Badge Requirements

Important notification for employees whose work requires unescorted access inside the airport: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

EEO Statement

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Air Group Company