Manager, Seattle Station Operations

Company Description

McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.

Our Values
Safety, Mutual Respect, Service, Accountability, Integrity, Pride

Salary Range

The full salary range for this position is $77,968 to $106,917 annually.  Please note, we generally don't make offers above midpoint.  

Benefits

• Free stand-by travel privileges for you and eligible family members…explore the world on us!
• Exclusive travel discounts on hotels, car rentals, & cruises
• Comprehensive health benefits program, including medical, dental, & vision insurance
• 401(k) with company match
• Life insurance
• Quarterly bonus plan
• Education assistance
• Holiday pay
• Paid time off

Job Description

The Operations Manager provides day-to-day operational support to a team of Duty Managers and Operational Supervisors. This role will drive operational leadership around daily work functions as well as daily planning to include staffing, overtime, general operations and functional support to all operations teams. This role requires daily execution of plans and initiatives to ensure a safe workplace with stellar on-time and performance metrics.  

Key Responsibilities

• Foster and maintain a culture where the safety of our team members and customers is always our number one priority.
• Lead a team of duty managers and operational supervisors to include coaching, mentoring, and supporting individual development
• Monitor, assess and report on operational performance as needed and drive ongoing improvement initiatives
• Proactively identify potential threats to performance, safety compliance and staffing and implement mitigation
• Develop and maintain ongoing partnerships with the Port, TSA, FAA and other airline vendors
• Investigate and report on daily operational performance metrics, and helps to develop and implement mitigation plan(s)
• Recognize and celebrate individual and team performance
• Develop team capabilities through coaching, mentoring, and by providing regular and meaningful feedback.
• Foster open and honest communication that creates an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Integrity, Mutual Respect, Accountability and Pride.
• Perform other duties as assigned to support McGee’s successful business operation.

Qualifications

Required

• Two (2) years of airline experience with proven skills in stations operations, including one of the following areas: passenger service, cargo handling, or group handling
• Two (2) years of experience leading large groups of team members in fast-paced, service-focused environment
• Excellent written and verbal communication skills.
• Highly proficient in the use of Microsoft Office applications.
• Flexibility to work varied shifts, weekends, holidays.
• Ability to influence others, work cross-functionally, and contribute positively to a team-oriented, safety-first culture.
• High school diploma or equivalent.
• Must be at least 18 years of age.

Additional Information

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

EEO Statement

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Air Group Company