Quality Assurance Manager

About Us

HSM Company History  |  HSM HEART Company Values  |  Who is HSM to our customers?

Founded in 1944, HSM is a third generation, privately held company with a rich history of innovation and a commitment to our people. With 25 locations across the U.S. and corporate headquarters in Hickory, NC and Huntersville, NC, we specialize in manufacturing components for furniture, bedding, transportation, packaging, automotive, and healthcare industries. Our expertise also includes designing and building automated production machinery. HSM products from sofa springs to swimming pool noodles and bus seats, touch everyday life in countless ways.

At HSM, our success is built on our people. We foster a culture of teamwork, innovation, and shared success. If you’re looking for a meaningful place to grow and make an impact, we want to hear from you!

What You Will Do

• Lead Quality Excellence
  • Develop and execute a comprehensive quality assurance strategy that aligns with company goals and customer expectations.
  • Mentor and guide a talented team of quality professionals, fostering a culture built on collaboration, accountability, and innovation.
  • Maintain and enhance our ISO 9001 and IATF 16949 quality systems to ensure compliance and best-in-class performance.
• Drive Product & Process Quality
  • Oversee product inspections, testing, and validation to ensure compliance with specifications.
  • Analyze performance data to identify trends, eliminate root causes of defects, and implement sustainable improvements.
  • Partner with production, engineering, and supply chain teams to resolve quality issues and strengthen processes.
• Champion Customer & Supplier Quality
  • Manage customer feedback and complaints, ensuring timely investigation and resolution.
  • Conduct supplier audits and assessments to verify compliance with quality standards.
  • Coordinate corrective and preventive action (CA/PA) initiatives to maintain customer satisfaction and drive continuous improvement.
• Oversee Quality Operations
  • Lead quality operations at our Fort Valley facility, ensuring the department runs efficiently and effectively.
  • Supervise and develop QC personnel while optimizing resources to meet production and customer demands.
  • Support budgeting, reporting, and capacity planning to enhance overall operational excellence.

What You Bring

• Education & Experience
  • Bachelor’s degree in Engineering, Quality Management, or a related field (advanced certifications a plus).
  • Proven experience as a Quality Assurance Manager or senior quality leader in a manufacturing or automotive environment.
• Technical Expertise
  • Strong knowledge of ISO 9001, IATF 16949, and quality management systems.
  • Familiarity with Lean Manufacturing, Six Sigma, and other continuous improvement tools.
  • Proficiency with Microsoft Word and Excel; comfort working with data and reports.
• Leadership & Communication
  • A strategic thinker with excellent leadership, mentoring, and communication skills.
  • Skilled in problem-solving, data-driven decision-making, and cross-functional collaboration.
  • Travel: Up to 15% for supplier visits, divisional support, and customer engagements.

Why Join Us

• Health & Wellness: Affordable medical, dental, and vision insurance plans, including an innovative global healthcare option for qualified participants.
• Retire: 401(k) with company match, fully vested from day one.
• Paid Time Off: Competitive PTO: 3 Weeks of Vacation + 9 company paid holidays.
• On-Site Medical Clinics: Free for you and covered dependents.
• Teladoc: 24/7 access with no copay.
• Professional Development: Tuition reimbursement, professional development assistance and career growth opportunities.
• Discounts: Enjoy discounts with HSM partners, including Dollywood Parks & Resort, Verizon Wireless, and more.

EEOC

At HSM, we believe that our diversity creates a productive workplace. All qualified candidates will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectionate or sexual orientation, gender identity or expression, or protected veteran status and will not be discriminated against on the basis of disability.