Staff Representative - HR ESC (Hybrid)

2+ years of demonstrable experience including Employee Relations, Accommodations, Leave of Absence and/or Case Management experience in the disability/worker’s compensation/FMLA counseling area.

Skills:

• Analytical Thinking
• Creative Problem Solving
• Effective Communication
• Compliance Knowledge
• Process Improvement
• Adhering to Standards
• Process Management
• Knowledge Management
• Absence Management
• Teamwork
• Decision Making

The Leave Specialist position uses subject matter knowledge to ensure quality of all absence management processes. This position requires collaboration with both internal and external customers which includes Supervisors/Managers in the field, Third Party vendors, Payroll, WC, and Medical Providers. This position will also require working in several different scheduling systems, requires a high level of customer service, written and verbal communication skills, problem solving and decision-making skills in a fast-paced call center environment.

•        Policies and Procedures\: Contribute research and data to improve policies and programs.
• Centralized Customer Support\: Provide accurate and timely communication regarding policies and programs.
• Tool Navigation and Efficiency\: Focus on reporting and quality control of tools.
• Compliance\: Investigate and report program violations.
• Vendor Management\: Address escalated issues and propose improvements.