Product Analyst - Corporate Platforms

About Sun Country Airlines 

We’re not your average airline. We’re agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places. 

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Product Analyst, Corporate Platforms, you’ll enjoy these benefits and more: 

• Comprehensive benefit package including dental and vision  
• PPO and high-deductible health plans  
• Health savings account and Flexible Spending Account  
• Starting day one free standby and discounted travel privileges for employees, family, & friends 
• 401(k) match 
• Paid Time Off  
• Paid holidays  
• Life and AD&D Insurance 
• Employee Assistance Program including counseling for employees and their family  
• Fitness incentive and Stop Smoking Support  

Product Analyst, Corporate Platforms Overview:

The Product Analyst - Corporate Platforms is a part of a team responsible for managing Finance, Accounting, Legal and HR platforms. This role is responsible for ensuring platforms are current, available for use and conform to audit, compliance and regulatory guidelines.  The Analyst provides support, subject matter expertise and training to end users. The role partners with IT security and Corporate Compliance teams to support compliance processes.  They work in partnership with the business teams they support, platform vendors, developers, product owners and other product analysts in the support of current, and new, applications and processes.

Essential Roles and Responsibilities:

• Ensure all Accounting, Finance, Legal and HR platforms are available and functioning.
• Provide customer support to business partners that is easy to understand while working with IT teams or product vendors in a technical capacity to troubleshoot or resolve issues or bugs.
• Participate in all audit and compliance activities including SOX and PCI 
• Work with vendors on support, issue remediation and upgrades
• Assist in establishing best practices and training for end-users of the product and guide business partners in responsible application usage. 
• Maintain as-is current application documentation, including an as-is business and technology process map. 
• Adhere to mature ITIL concepts and practices; Sun Country Airlines utilizes ServiceNow as our system of record for all ITL processes including Changes, Incidents, Knowledge, Problems, and Requests 
• Regularly author and publish Knowledge articles that proactively prevent tickets, outages, and escalations; provide documentation to resolve new issues, including knowledge articles for enabling support desk triage and corrective actions.
• Provide 24x7 support, as applicable, for products within their responsibility. 
• Interact with business users to understand new products and/or upgrades that would add value to the assigned portfolio; Responsible for scope management and issue tracking for new feature development.
• Collaborate with the Product team to develop and maintain a forward-looking roadmap to evolve the product to achieve maximum value. 
• Work with internal teams and/or product vendor to support ongoing enhancements/development work, such as requirements gathering, test plan development, quality assurance/regression testing, change management, and implementation/rollout.
• Facilitate quarterly or monthly service reviews with the vendor.
• Develop and maintain appropriate SLA, system availability and performance metrics and provide reporting for each, where applicable.
• Adhere and promote Sun Country's security policy, standards, and procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• Bachelor’s degree 
• Experience with story writing and/or requirements gathering
• Customer-oriented
• Basic technical troubleshooting skills commensurate with the respective product(s)
• Understanding of workflow and process requirements of the business areas supported by the product(s)
• Understanding of common software development methodologies
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications and products
• Strong organizational skills with the ability to set clear objectives, develop a plan on how to execute, and provide detailed reports and user stories
• Proficient at solving complex challenges in a fast-paced environment, ability to work independently and exercise sound judgment where clear guidelines might not exist
• Effective interpersonal, verbal, and written communication skills
• Proficient with the Office365 suite of software

Preferred Qualifications:

• Experience supporting Accounting, Finance, Legal or HR platforms including ERP, General Ledger, Accounts Payable, Forecasting and Reporting, Expense Management or HCM 
• Experience working with Accounting, Finance or HR business processes and best practices
• Travel or aviation-related experience
• Knowledge of Agile Development organizations
• A background in product and technical leadership for medium and large-scale strategic initiative projects, including requirements gathering and project management

Compensation: 

Range $70,000 to $90,000

Classification:  

Full-Time, Exempt 

Work Location: 

Hybrid - Minneapolis, MN

Supervisory Responsibility: 

None 

Work Environment: 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement: 

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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